Reducing Warranty Costs
Analysis and optimisation of your Warranty Management Processes so that your warranty costs can be reduced and avoided.
Some of the main points of focus are as follows:
Failure analysis process
- Fulfilling customers' requirements (geared towards VDA field failure analysis)
- Coordinating the flow of defective parts and production of relevant documentation
- Assigning root causes
- Co-ordination of analysis work both in-house and at suppliers
- Documenting the completion status of claims for damages
- Achieving the specified processing time for analysis and report to customer
- Effectiveness of the failure elimination process
Commercial aspects
- Validation of warranty claims (effective combing-out of unjustified claims)
- Compliance with due dates and formal standards when raising objections and documentation of the same
- Making claims against sub-suppliers
- Reporting and controlling of the warranty management system
- Contractual management